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A landlord’s and tenant’s guide to vacating


Vacating a property can be a daunting experience for both tenants and landlords, if you don’t know what to expect. Tenants can get stressed about not receiving their full bond after they leave a property and the landlords stressed that their property won’t look brand new. But vacating doesn’t need to be a stressful experience, as long as you remember these key points:

For Tenants

  1. Always refer back to your condition report

    You will have received a condition report when you first moved into the property, noting the state the property you have lived in during your tenancy was when you picked up the keys. Referring to this report will help you return the property back to how you received it. If you do not have access to your original condition report, don’t be afraid to ask your agent to send this to you prior vacating.

  2. You will need to do a full clean – but whether this is done professionally is up to you

    It is preferred that you reach out to a cleaning agency to do a full clean of your property. however this is not necessarily required if you have the patience and will power to do so yourself. Just remember if your property manager is not happy with the standard of cleaning when they complete their final inspection, they will ask you to remedy the issues.

  3. If there’s carpet staining, you will need to steam clean

    While many agents will ask you to steam clean carpets at the end of a tenancy (it’s a nice thing to do), you don’t strictly have to steam clean unless the carpet has been stained. If staining has occurred, you will need to make sure you do everything you can to clean up the damage.

  4. Don’t leave anything behind!

    Look around the property before you leave to ensure nothing is left inside. Also, don’t forget to check external areas like storage cages or garages and make sure you’re taking everything with you.

  5. Let your property manager know if there is any damage

    If anything has been damaged prior to vacating it is crucial to advise your agent well before vacating so you can tackle the issue together. This saves headaches in the long run and any claims against your bond.

  6. If your rent is paid up to date and the property is brought to the original condition as per condition report, with no damages or items left in the property, you will be guaranteed your bond!

For Landlords

  1. Wear and tear happens

    While it would be great to have a brand new property remain in the exact same condition over time, you need to take in consideration wear and tear is natural and should expect this with every vacancy.

  2. Your tenants don’t have to steam clean your carpets

    Your property manager can ask and recommend your tenants steam clean, but they’re under no obligation to do so – unless there is staining.

  3. Consider maintenance and refresh opportunities between tenancies

    It is advised an owner should be maintaining their property every seven years, to ensure they’re property continues to compete well in the market and command the best rent. This could include painting, re-grouting showers, changing carpets or having them dry cleaned after a tenancy. It’s a lot easier to complete these maintenance activities in between tenancies, so if you receive notification of a tenant vacating and think your property could use a bit of an update, now is the best time to do so.

Whether you’re a landlord or a tenant, your property manager is here to help you make the vacating experience as painless as possible. We want to make sure all parties are happy; to ensure the property is returned in a reasonable condition appropriate for releasing, minimising the vacancy for the landlord and getting the tenant back their bond.

Need help finding a new tenant or want to learn more about your property’s rental potential? Click here to request your free rental appraisal or get in touch with the team here.

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The Hopkins Group

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Level 23, 500 Collins Street, Melbourne, VIC 3001

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